Question 1

How do I reserve a spot?

Accepted Answer

Choose a trip, select your payment option and complete the reservation. Your spot is confirmed as soon as the deposit or full payment is received.

Question 2

Can I pay in two installments?

Accepted Answer

Yes. Two equal payments of $1,500: the first when you reserve and the second five months later.

Question 3

Do you accept solo travellers?

Accepted Answer

Most travellers join alone. Twin-share rooms are matched by gender, and a single supplement is available.

Question 4

Which payment methods are accepted?

Accepted Answer

All major credit and debit cards are accepted through our secure payment provider.

Question 5

When is the balance due?

Accepted Answer

Sixty days before departure. You'll receive a reminder by email before the due date.

Question 6

Do you offer coupons?

Accepted Answer

Occasional coupon codes are shared with the newsletter and can be applied at checkout.

Question 7

How large are the groups?

Accepted Answer

Between eight and twelve travellers depending on the destination.

Question 8

What level of fitness is required?

Accepted Answer

Each trip page lists a traveller profile with the walking and pace expected.

Question 9

Are flights included?

Accepted Answer

International flights are not included so you can choose the route that suits you.

Question 10

How do I receive a digital product?

Accepted Answer

Ebooks are delivered by email immediately after purchase and stay available in your account.

Question 11

Do you ship internationally?

Accepted Answer

Yes. Shipping costs for physical products are calculated at checkout.

Question 12

What is the return policy?

Accepted Answer

Returns are not accepted and all sales are final. Digital products are non-refundable once downloaded.

Questions, answered

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